Support that starts from day one.

We’re here to make setup and support as smooth as possible. From your first demo to ongoing service, our team provides step-by-step guidance, installation advice and online training to have your system running perfectly. 

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How the process works

From demonstration to installation, we’re with you all the way. 

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  1. Online Demo

We start with a live walk-through of how BenchMarker Cloud works and what it can do for your site. 

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2. Guidance & Quote

Once you’re ready to go ahead, we’ll help you identify what’s needed and send a clear, tailored quote.

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3. Delivery & Install Support

When your order is accepted and processed, we dispatch your hardware with easy-to-follow setup guides. Most installs take minutes and need little or no technical expertise. We are available to liaise directly with your installer.

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4. System Verification

After installation, we check everything online to make sure it’s operating correctly. The system also continuously performs its own automatic self-checks for your ongoing peace of mind. 

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5. Training Your Team

We provide 30- to 60-minute online training sessions for you and your team — wherever they’re located. You can bring your full management group together across sites, with ease. 

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6. Follow-ups and support

We’ll check in with you regularly and provide support on request - either as needed or based on your Service Level Agreement.

Service Level Agreements

Prompt, flexible support that fits your organisation. 

  • We respond to non-urgent email queries within 48 hours. 

  • If your organisation requires faster or dedicated support, we can create a Service Level Agreement (SLA) to match your needs. 

Additional Services & Solutions

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    Other solutions

    Vention Lab have a suite of measuring, monitoring and alerting products with cloud analysis. Once you’re enjoying one, check out some of our other bright ideas. All our products are designed to make the management and maintenance of equipment, machinery and spaces easier.

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    Redundancy Kits

    Stay online, even if something goes offline. 

    We offer optional redundancy kits — backup hardware that keeps you operational if an issue arises with a sensing device or communications or power supplies. 

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    Custom Solutions

    We are electronics and software product developers, and manufacture our own measuring and monitoring products, so we can tailor our systems to specific machinery or monitoring requirements.

Support FAQs

  • Most BenchMarker Cloud products install in just moments. They’re wireless, retrofit-ready, and require little or no technical expertise. 

  • We’ll coordinate directly with your installer - who could be your on-site maintenance person or an electrician, or we can provide a trained installer. We provide step-by-step written guidelines. Our team verifies each setup online once installation is complete. 

  • We offer online training sessions (30–60 minutes) for you and your team. Sessions can include multiple participants across different locations. 

  • For organisations needing priority support, we can customise a Service Level Agreement (SLA) to guarantee quicker response and resolution times. 

  • A redundancy kit is a backup set of hardware that keeps your system running smoothly if your site encounters a problem with power, communications or devices. 

  • Yes. BenchMarker Cloud is equipment-agnostic and we can tailor monitoring systems to specific machinery or unique environments. Contact us and we’ll be pleased to discuss the solution.

  • Many products are ready for immediate supply. For large or customised orders, lead times are typically around six weeks — we’ll give you an estimate of lead times during your demo, and confirm when we receive your order.

  • BenchMarker uses encrypted data transfer between devices and the cloud, along with secure user authentication and role-based access control. Your information is stored on protected servers, and all communication follows modern cybersecurity standards to keep your data safe. 

    BenchMarker systems are trusted by leading New Zealand banks, science agencies, and government departments, giving you confidence that your monitoring infrastructure meets high-level security expectations. 

  • As soon as power is restored to the heat pump/air conditioner the HVAC-net device will continue operating without requiring intervention.

  • It’s easy to add as required. Simply order what you need, and it will be in your dashboard and working on arrival from the courier.

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Ready to get started?

For property groups seeking to control energy cost, improve service standards, and demonstrate leadership in sustainability, BenchMarker Cloud delivers a fast, measurable, and secure path forward.

Let us show you how!

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